Right of Withdrawal for end-customer


§ 7 Statutory cancellation right


You have the right to cancel the contract within 14 days without giving reasons. The cancellation period is fourteen days from the date on which you or a third party nominated by you who is not the carrier take possession of the goods. In the case of repeat supply of similar goods or of partial deliveries, this shall not be prior to receipt of the first part delivery.


To exercise your right of cancellation, you must inform us:




Mühlenstr. 8a

14167 Berlin



+49 (0) 30 2532 9592

+49 (0) 176 8701 3387





Download our model cancellation form


by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to cancel this contract. You can use our model cancellation form, but this is not mandatory. If you use this option, we shall immediately send to you by email a confirmation of receipt of your cancellation.


To comply with the cancellation period it is sufficient to send the communication concerning exercise of the cancellation right before the expiry of the cancellation period.


Consequences of cancellation



If you cancel this contract, we must refund to you all payments that we have received from you, including the delivery costs (excluding the additional costs arising because you have selected a method of delivery other than the standard most inexpensive method offered by us) without delay and at the latest within fourteen days from the date of receipt by us of your cancellation of this contract. To effect the refund we use the same method of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged fees for this refund.


We may refuse to refund payment until the goods have been returned to us or until you provide proof that you have sent the goods back, whichever is the earlier date.

You must send or return the goods to us immediately and in any event no later than fourteen days from the date when you advise us of your cancellation of the contract. The time limit is deemed complied with where you despatch the goods before the expiry of the fourteen day period. We shall bear the direct costs of the return of the goods.

In the case of goods that are not capable of return through the regular post, we shall agree in consultation with you collection by a carrier where appropriate.

You must only pay for any loss in value of the goods if this loss of value is attributable to handling by you that is not necessary to check condition, features and functionality of the goods.


End of information concerning cancellation.




Mühlenstr. 8a,

14167 Berlin, Germany

+49 (0) 30 2532 9592

+49 (0) 176 8701 3387