SHIPPING

&

RETURN

SHIPPING COSTS AND DELIVERY TIME

 

We ship worldwide. The shipping charge depends on your delivery country and your purchase amount. Find your delivery zone below and see the shipping charges.

 

If your items are in stock your order is normally shipped from our warehouse within 1-2 business days form receiving your order. Most of our shipments are handled by DHL.

 

When your order is packed and on its way, you will receive an e-mail from UPS with a tracking number and an estimated date of the delivery. Sofas, large furniture and larger orders: We ship your order with special carrier, depending on the country of delivery. You will be contacted directly by email after you placed the order with more information about delivery time and dates. Please see below for estimated delivery times.

 

All orders are shipped from our warehouse in Denmark.

Please note that local customs and VAT will be charged when shipping outside the EU.

 

*For large or bulky orders shipped outside EU the shipping costs are only indicative. We will calculate the final shipping price after the order is placed and contact you prior to shipment if additional shipping costs will be applied to your order. You will have the opportunity to cancel the order at this stage of the order process.

 

NORMAL ORDERS

 

All normal orders are shipped with DHL.

You will receive an e-mail with shipping information when your package is on the way.

 

LARGE ORDERS

 

Large or bulky furniture and large quantity orders are shipped with a special carrier depending on the destination.

You will be contacted directly regarding the delivery time, as it varies depending on the country.

Your order is delivered to street level only, and will not be carried inside at your destination address

 

DELIVERY TIME

 

Please note that the listed duration is only an estimated delivery time.

Please allow 1-2 business days for packing. You will receive an e-mail from the shipping company with a tracking number and a more specific delivery date.

Overseas, large orders are sent by ship and delivery time is 4-8 weeks.

 

RETURNS

 

You may change your mind within 14 days of receiving your items. You have to notify us before the 14 days if you want to return your order. Please contact us at info@eajy.de if you want to return a product or use the return form:

 

After you have received the items you ordered, you may carefully examine and try the items within the period of 14 days, but only in a manner as you would if you examined the products in our store or any other offline reseller. If the items or packing have been used in excess of what is normal in order to examine them, you will be held liable for the decrease in value of the items the use has caused. When we have received the items, we will notify you if there is any loss of value of the product and if your refund will be lower than the price paid.

 

If we accept your return order as valid and the product can be re-sold as new, we will give you a full refund of the purchase price, including the original shipping charges for the items that you return to us. But we do not cover the return shipping cost. The refund will be paid back to the credit card (or method of payment) used to pay for the order within 14 days of receiving the notification of your wish to return the order. However the refund will not be paid before we have received the items at our warehouse.

 

 

RETURN SHIPPING

 

The shipping costs for returning an order are not covered by us, and must be paid by you, and must also be arranged by yourself. For larger orders we can arrange for the return, but the shipping charge is still to be paid by you, and is still your responsibility.

 

The items you want to return are your responsibility until they reach our warehouse. Damage done while returning / shipping the product to our warehouse is your responsibility. Please make sure you pack the return safely to prevent any damage to the products or boxes, as this will affect the value of the product, and thus our possibility to resell the item. Make sure the product’s original packaging is intact. Please keep receipts and tracking numbers as proof of sending the items back.

 

Please fill out the return form that came with your order. Send it along with the items you wish to return.

 

If you lost the return form, you can download the return form here:

withdrawal-form.pdf

 

 

How to return an item:

 

1. Notify by email on info@eajy.de within 14 days after receiving your order that you want to return something.

 

2. Send your items and the original packaging back to us within 14 days from your notification.

 

3. Fill out the return form, and send it along with the items you want to return

 

4. The return shipment cost must be paid by you, and is not covered by EAJY DESIGN GmbH

 

5. You will receive your refund within 14 days after we receive the notification or the model withdrawal form. However the refund will not be paid before we have received the items at our warehouse or we have received documentation proving the items have been shipped.

 

6. If the items are not received in their original packaging and in the same condition as you received it a deduction can be made in your refund similar to the decrease of the value of the items

 

 

RETURN SHIPPING COSTS

 

The return shipment cost must be paid by you, and is not covered by EAJY DESIGN GmbH. Please see below for estimates on return shipping costs.

 

 

 *Beams Chair : Based on DHL standard price for a small package of approx. 11kg weight. Please contact DHL.DE for a price quote for your package.

 

**Beams Table : Please contact us for an exact price quote for your destination at info@eajy.de.

 

 

DAMAGED OR FAULTY ITEMS

 

We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us at:

 

info@eajy.de

 

If you send us an e-mail, please include as many details as possible including your order number as well as some pictures if there is something wrong with one of the products.

 

You are entitled to give notice of defects for a period of 24 months. If something is wrong with the product, your claim should be sent to us as soon as possible from the time that you notice the problem.

 

You can either have a new product sent, a discount or return the product for a refund. This will be decided from case to case. If you send back damaged or faulty items please fill out the return form. Send it along with the items you wish to return.

 

If you lost the return form you can download the return form here:

withdrawal-form.pdf

 

If your claim is valid we will of course cover your shipping expenses for returning the item to us. Please provide us with documentation for your expenses.

 

The items are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent (any further) damage to the products or boxes. And please keep receipts and tracking codes as a proof of sending the items back.

 

 

 

EAJY DESIGN GmbH

Mühlenstr. 8a,

14167 Berlin, Germany

+49 (0) 30 2532 9592

+49 (0) 176 8701 3387

info@eajy.de