SHIPPING COSTS AND DELIVERY TIME
We ship worldwide. The shipping charge depends on your delivery country and your purchase amount. Find your delivery zone below and see the shipping charges.
If your items are in stock your order is normally shipped from our warehouse within 1-2 business days form receiving your order. Most of our shipments are handled by DHL.
When your order is packed and on its way, you will receive an e-mail from UPS with a tracking number and an estimated date of the delivery. Sofas, large furniture and larger orders: We ship your order with special carrier, depending on the country of delivery. You will be contacted directly by email after you placed the order with more information about delivery time and dates. Please see below for estimated delivery times.
You may change your mind within 14 days of receiving your items. You have to notify us before the 14 days if you want to return your order. Please contact us at firstname.lastname@example.org if you want to return a product or use the return form:
1. Notify by email on email@example.com within 14 days after receiving your order that you want to return something.
*Beams Chair : Based on DHL standard price for a small package of approx. 11kg weight. Please contact DHL.DE for a price quote for your package.
**Beams Table : Please contact us for an exact price quote for your destination at firstname.lastname@example.org.
DAMAGED OR FAULTY ITEMS
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us at:
If you send us an e-mail, please include as many details as possible including your order number as well as some pictures if there is something wrong with one of the products.
You are entitled to give notice of defects for a period of 24 months. If something is wrong with the product, your claim should be sent to us as soon as possible from the time that you notice the problem.
You can either have a new product sent, a discount or return the product for a refund. This will be decided from case to case. If you send back damaged or faulty items please fill out the return form. Send it along with the items you wish to return.
If you lost the return form you can download the return form here:
If your claim is valid we will of course cover your shipping expenses for returning the item to us. Please provide us with documentation for your expenses.
The items are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent (any further) damage to the products or boxes. And please keep receipts and tracking codes as a proof of sending the items back.